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At least one passenger on the Toronto-bound Porter Airlines flight scheduled to leave Friday evening defied the order, later posting a video online showing the Porter representative citing security and government regulations and telling passengers to delete any video they've taken. He said, 'I will not help you until you delete the video.'" There is no law that prohibits filming inside Logan, except in secure areas and of security procedures, according to Kelly Smith, a spokeswoman for the Massachusetts Port Authority.
Passengers apparently were frustrated by the employee's handling of customers attempting to get flights out of the city. Filming is even allowed at the security checkpoints, according to the Transportation Security Administration, "as long as the screening process is not interfered with or sensitive information is not revealed." Restrictions include filming of equipment monitors that are shielded from public view.
"We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident," the airline said in a statement late on Friday.
"You do that to me and I'll knock you flat," the passenger can be heard saying to the flight attendant.
Passengers left stranded at Boston's Logan International Airport after last week's winter storm say an airline employee ordered them to stop filming near the carrier's gate counter and delete videos from their phones. The airline said the weather conditions were so bad - just after the bomb cyclone had battered the Northeast with snow, ice and frigid cold - that one of the aircraft's doors froze and could not be fixed in time before the crew exhausted its regulated duty day limits. Another two hours later, at the gate, and in line to get information about their way out of Boston, passengers grew frustrated, Kira Wegler said. "People started pulling out their phones," recalls Wegler, who kept on filming after the directive to stop.
The employee threatened to call police and have them arrested if they failed to comply. "People wanted to document their experience and the (airline) personnel threatened to call the police and security and have us arrested.
American Airlines has suspended an employee after a video showed an altercation on one of its planes involving crew, several passengers and a crying woman carrying a young child.
An American Airlines employee violently took a stroller from the woman, hitting her with it and just missing her child, Facebook user Surain Adyanthaya said in a post accompanying the video he put on the site on Friday.